Service Assistant
Saginaw, MI
Full Time
Entry Level
Morrison Industrial Equipment is looking for a Service Assistant to join our team at our Saginaw branch, located at 808 N. Outer Drive, Saginaw, MI 48601. This team member will work Monday-Friday, first shift hours, and will work 40 hours a week.
Daily Responsibilities:
- Processing of technician timecards and organizing weekly payroll.
- Opening, processing, and monitoring of work orders to ensure successful and efficient service.
- Proactively contacting customers to provide repair status of units.
- Debriefing with technicians at the conclusion of each day for the purpose of efficient scheduling.
- Repair estimate preparation, presentation, and processing.
- Processing of warranty claims.
- Answering phones and assisting customers with a positive customer focused attitude.
- Assisting with rental inquiries, quotations, set-up and deliveries.
- Intermediate level computer skills including but not limited to Microsoft Office 365 including Outlook, Word and Excel.
- Additional duties, as assigned.
- Strong interpersonal skills
- Excellent written and verbal communication skills
- Strong mechanical knowledge
- Computer skills, intermediate level, including experience with Microsoft Office 365
- Ability to multi-task and prioritize in a fast-paced environment
- Excellent customer service skills
We offer health, dental, vision, FSA options, life, and disability insurance available on the first day of employment. In addition to this, after 90 days of employment, we also offer a generous paid time off schedule, paid holidays, a retirement plan with match 50% of the first 6% you contribute, up to $2,500 per year. You will also be able to enjoy perks such as employee referral incentives, wellness program, and an employee assistance program.
Compensation negotiated based on experience, entry level persons with higher level education or equal experience are encouraged to apply including 1-2 years in a retail sales setting with management duties.
About Morrison Industrial Equipment:
Morrison Industrial is a family-oriented company that takes pride in the communication, attitude, and training opportunities provided to our employees. We offer great flexibility, work/life balance, competitive benefits, career progression, and so much more. This company is family owned and offers over 70 years of service to our strong customer base. We are a leading material handling equipment dealer offering a wide variety of products including LP, diesel, and electric forklifts of all sizes; scissor and boom lifts; floor cleaning equipment and much more!
Morrison Industries consists of Cisco, Triad Service Center, Forklifts of Michigan, Morrison Industrial Equipment, Mor-Son Leasing Co., Used Parts Depot, Quantum Lift, and Innovation for Automation.
Check us out at www.morrison-ind.com
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